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Your Personal Data


This privacy policy sets out how Caisters Hair Lounge, known as the ‘Controller’ of the personal data you provide to us, uses and protects any information that you give when booking any hairdressing or beauty services.  Caisters Hair Lounge company registration number is 07956562 and its registered address is: Pharmcy Chambers High Street Wadhurst TN56AP

Caisters Hair Lounge is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when booking any hairdressing or beauty services, then you can be assured that it will only be used in accordance with this privacy notice.

Unless otherwise agreed with you, or if we deem essential for your vital interests, we will only collect basic personal data about you, which does not usually include any special categories of personal information about you (often known as ‘sensitive personal data’). This information does, however, include the likes of your name, home address, telephone number, email address, birthdate, occupation and service history.  This is not an exhaustive list.


We need to know basic personal data in order to provide you with the hairdressing or beauty services you have asked us to provide, and to assert our right to be recompensed in return for these services.  If you do not provide this information then we will be unable to provide the services you have requested.  We will not collect any personal data from you that we do not need in order to provide and oversee the services we have agreed to provide you with and to protect your vital interests such as your health.


All the personal data we hold about you will be processed by Darren Caister and / or our staff in the United Kingdom and selected third parties will have access to your personal data where there is a service they provide to us or there is a legal obligation for us to provide them with this. 


We take all reasonable steps to ensure that your personal data is processed securely.




We will generally keep your personal data for an indefinite period of time, in order to enable us to provide you with the hairdressing and beauty services requested. Your information will be kept with us until you notify us that you no longer wish to receive this information. You have the right to withdraw consent at any time.


We will also send you information about our services and special offers by email and text message. Please note that this will be for ‘legitimate interests’ and you have the opportunity to unsubscribe at any time, either via the unsubscribe option on any communication sent from us, or via email to Darren Caister ( You should note that should you do so, we will be unable to provide the service requested.


In addition to the basic data described above, it may also benefit you to notify us of any health condition or disability you have, so that we are aware of these conditions and how they affect you. This will allow us to take any reasonable steps to accommodate specific needs or requirements you have when providing our services to you. This type of information is known under the law as ‘special category information’ (you may also know this as ‘sensitive personal data’) and we require your explicit consent to process this information.

This kind of information will only be collected from you and used by Caisters Hair Lounge to assist you, it will not be shared with any third parties and will only be kept as long as it is required for this purpose, or until such time as you notify us you no longer consent to its processing.


Under data protection legislation, you have several rights regarding the use of your personal data, as follows:

If at any point you wish to either confirm whether your personal data is being processed and/or access the data we hold on you, you can request to see this information, usually free of charge, and we will respond to this request within a month.

You also have the right for certain data you have provided to Caisters Hair Lounge to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Excel file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organization where it is practical for us to do so.

You are entitled to have data corrected if it is inaccurate or incomplete.

You are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for the processing, or if the data in question has otherwise unlawfully been processed. You may also request deletion of your personal data if it was only being processed as a result of you consenting to this and you now withdraw your consent.

You have the right to object to the processing of your personal data (note that this only provides you with the right to raise your objections, not a blanket right to have any and all processing cease).

You have the right to restrict the processing of your personal data under certain circumstances, including if you have consented to its accuracy and while this is being verified by Caisters Hair Lounge, or if you have objected to its processing and while Caisters Hair Lounge is considering whether it has legitimate grounds to continue to do so.


If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, you can contact Caisters Hair Lounge at they will investigate your concerns.

If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here:




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